General Booking Policy at Puerto Banus Nail Bar & Aesthetics

The health and well-being of our clients have always been our top priority. We want to take a moment to inform you of some extra measures we require from our clients to ensure the safety of you, other clients, and staff members.

1. We have introduced a strict booking policy, as we can no longer afford no-shows and late cancelations. We will kindly ask you to cancel your appointment at least 24 hrs prior to your appointment, otherwise, you will be charged a late cancelation fee (50% treatment price). No-show charge is 100% treatment price.

3. All bookings must be confirmed by the client; the system will send you a message asking to confirm your appointment by providing bank card details. Your card will not be charged! You can change the payment method on the day in the salon. If you do not confirm your appointment for 24 hours, we will cancel it without notice.

4. If you have anything on your nails, such as gel polish, extensions, etc. you need to book a removal as your first treatment and consequently the treatment of your choice. Leaving a comment that you need a removal does not add the extra time required for removal, it must be booked in as a treatment! Alternatively, you can book removal as part of the treatment by choosing the service ‘Gel polish/shellac application with removal’. If you do not book a removal, we will, unfortunately, have to refuse your treatment and charge you a late cancellation fee.

5. We do not offer dedicated hours for the elderly and vulnerable, as we always operate the salon in the safest manner.

6. Prior to your appointment, we will kindly ask you to fill in the Consent form which will be available in our salon, or can be filled online, we will send you a link with your reminder email. 

7. If you arrive 15 min late to your appointment, we might not be able to attend you and you will be charged 50% treatment price.

8. If you have any query regarding appointments, treatments, complaints etc. please do not contact us through social media messaging as those messages are not monitored. Please, contact us over the phone 0214897686 or email at info@puertobanusnailbar.ie

9. Clients experiencing back or neck pain should inform the staff, as massage chairs may worsen their condition. By communicating their issues, we can provide appropriate care and ensure a safe experience focused on their well-being

10. Expectant mothers visiting nail salons should inform the staff about their pregnancy for a safe experience. It’s advisable to consult a general practitioner before using massage chairs or to avoid them altogether, ensuring safety for both mother and baby while enjoying a relaxing time at Puerto Banus.

11. Clients are reminded to take care of their mobile phones while enjoying their experience at Puerto Banus Nail Bar. It is important to note that Puerto Banus Nail Bar is not responsible for any loss or damage to personal belongings. We encourage all guests to monitor their valuables to ensure a worry-free experience closely. I appreciate your understanding.

12. We would kindly ask you not to bring food to your manicure services. We need your hands to be free to be able to do your nails. Dust and nail clippings can land on your food, gel polish/nail polish gets damaged due to constant grabbing food/packages.

Contraindications Policy at Puerto Banus Nail Bar & Aesthetics

 

  1. Purpose

Puerto Banús Nail Bar & Aesthetics is committed to ensuring the health and safety of our clients and staff. This policy outlines conditions that are contraindicated for manicure and pedicure services. Our professionals reserve the right to refuse treatment if a client presents with any of the listed conditions to prevent the risk of infection, cross-contamination, or exacerbation of an existing condition.

  1. Untreatable Conditions

Clients with the following conditions will not be eligible for manicure or pedicure services:

  • Fungal infections (e.g., onychomycosis, athlete’s foot, ringworm)
  • Bacterial infections (e.g., paronychia, cellulitis)
  • Viral infections (e.g., warts, herpes simplex, hand, foot, and mouth disease)
  • Severe nail disorders (e.g., onycholysis, onychorrhexis, onychogryphosis)
  • Severe eczema, psoriasis, or dermatitis on hands or feet
  • Open wounds, cuts, or abrasions
  • Severe swelling, redness, or inflammation
  • Ingrown toenails (if infected or requiring medical attention)
  • Diabetic foot complications (without medical clearance)
  • Severe allergic reactions to nail products or treatments
  • Any contagious skin or nail conditions
  1. Consultation & Referral
  • If a client presents with a condition that appears contraindicated, our staff will conduct a brief visual assessment.
  • Clients will be advised to seek medical consultation before receiving services.
  • If a condition is treatable and managed with medical clearance, clients may return with a signed note from a healthcare professional.
  1. Hygiene & Safety Measures
  • All tools and equipment are sanitized and disinfected per industry and local health regulations.
  • Disposable items are used where necessary to prevent cross-contamination.
  • Staff are trained to recognize and manage contraindications appropriately.
  1. Client Responsibility
  • Clients are expected to disclose any medical conditions, infections, or allergies before receiving services.
  • Failure to disclose a contraindicated condition may result in refusal of service.
  • Clients who develop symptoms after a service should seek medical attention and inform the salon promptly.

Puerto Banús Nail Bar & Aesthetics prioritizes the well-being of all clients and staff. We appreciate your understanding and cooperation in maintaining a safe and hygienic environment.

GDPR Policy at Puerto Banus Nail Bar & Aesthetics

Who we are
Puerto Banus Nail Bar and Aesthetics, (2 Oakleigh House, Donnybrook hill, Douglas, Cork) is the data controller of your personal information. You can contact us at:info@puertobanusnailbar.ie.

What information we collect

  • Personal details (name, contact details).
  • Health and lifestyle information relevant to treatment safety (medical history, allergies, skin profile, treatment notes).
  • Images (if you consent for record-keeping, education, or marketing).

Why we collect your information
We collect this information to:

  • Provide safe and effective treatments.
  • Comply with our insurance and legal obligations.
  • Keep accurate records for your ongoing care.
  • (If you separately consent) send you marketing updates/offers.

How we store your information

  • Your records are stored securely in paper or digital format.
  • Access is restricted to authorised staff only.
  • We keep records for at least 7 years after your last treatment (longer for minors, until at least age 25) in line with insurance and legal requirements.

Sharing your information

  • We do not share your data with third parties except where required for legal, insurance, or regulatory reasons.
  • We never sell your personal data.

Your rights
You have the right to:

  • Access and receive a copy of your information.
  • Request correction of inaccurate data.
  • Request deletion (where legally possible).
  • Withdraw consent for marketing at any time.

To exercise your rights, please contact us at: info@puertobanusnailbar.ie.